Question 1

how do i book a session?

Accepted Answer

book through our website or the app. if you book online, you'll be prompted to download the app after checkout so you can unlock the doors and manage your booking.

Question 2

how do i get inside?

Accepted Answer

up to 15 minutes before your reservation, you can unlock the doors through the app. arrive, walk in, and play.

Question 3

how many people to 1 bay?

Accepted Answer

we recommend 4 per bay for the best experience, but you can have up to 8. for larger groups, email us to book a private event.

Question 4

is clubhouse members only?

Accepted Answer

no, clubhouse is open to everyone, with hourly bookings and packages. memberships are only available to those who live or work in 10014, 10013, or 10012. proof of residency or employment required.

Question 5

what is the neighbor's pass?

Accepted Answer

our local membership, capped at 50 members. 2 hours of off peak access per day, 3 peak hours per month, a seven day priority booking window, and a $70/hr preferred peak rate.

Question 6

do packages expire?

Accepted Answer

no, packages don't expire and they never auto renew. your hours stay available in the app until they're used.

Question 7

what is your cancellation policy?

Accepted Answer

cancellations made at least 12 hours ahead are eligible for a refund. within 3 hours, the booking is not refundable but credits return to your account.

Question 8

do you provide clubs or equipment?

Accepted Answer

yes, all clubs and equipment are provided, with quality gear for every session. bring your own if that's more your style.

Question 9

is there an age requirement?

Accepted Answer

no, there is no age requirement. all guests are welcome.

Question 10

can i bring food and/or drinks?

Accepted Answer

yes, outside food and beverages are welcome. anything larger than the trash in your bay goes in the dumpsters outside on your way out.